Water Meter: Customer Service Usage & Operation Issues

WATER METER: CUSTOMER SERVICE USAGE AND OPERATION ISSUES

COURSE OUTLINE

Time                                          Description of Activity

     

08:30 am. – 08:45 am.              INTRODUCTION

                             

·       Instructor credentials for leading the course

·       Overview of the course content

·       Learning outcomes

·       Agenda

·       Participant introductions

 

08:45A.M. – 9:15               IDENTIFICATION OF WATER METERING ISSUES

·       Group discussion about complaints and operational concerns

9:15 A.M. – 10:30               CUSTOMER METERING CHALLENGES

·       Meter reading under-registration and how it affects revenue generation

·       Estimated, missed and incorrect readings

·       Visual reading, touch pad reading

·       Meter verification/ calibration

·       Repair – wearable parts, recondition

·       Record keeping – regulatory requirements

 

10:30  – 10:45                BREAK

10:45  – 12:30                  CUSTOMER SERVICE RESPONSE

·       Review pro-active programs including other service response protocols

·       Scenarios involving the resolution of water metering issues

WORKSHOP 

·       In groups of 3 – 4 people, an issue will be examined and the proper response protocol to that issue will be identified.

·       Group presentations

·       Quiz

12:30   1:00                  LUNCH        

 

1 PM - 2:30 pm                   HANDS-ON PRACTICAL COMPONENT

 

HOW TO READ A METER

 

·       Understanding meter readings

·       Quantity calculations

·       Meter multipliers – verification and understanding what it is

·       Data interpretation – reading billing history and trends, etc.

 

 

ON-SITE METER READING

 

·       Touch pad operation

·       Environmental considerations

·       Proper documentation

·       Reading issues

·       Fault finding and demonstrations

 

 2:30 – 2:45                      BREAK

 

2:45  – 4:15 pm                  AMR (AUTOMATIC METER READING)

 

·       The future is AMR and AMI

·       Understanding how the readings are taken and processed

·       AMI - Advanced Metering Infrastructure is an integrated system of meters, communications networks, and data management systems that enables two-way communication between utilities and customers.

·       ICI Meters

 

 

WORKSHOP (Groups of 3 – 4)

 

·       Reading issues

·       Identification

·       Problem solving

·       Review and presentations

 

4:15 - 4:30 pm                     Review and test

No refunds or cancellations after October 31st, 2017. Please ensure that payment for the workshop has been received by the MWWA office by Friday, November 3rd, 2017.

Participants in this workshop are eligible for 0.7 CEUs under the Manitoba Operator Certification program.

Make cheque or money order payable to:

Manitoba Water & Wastewater Association

Mail to:  Box 1600, Portage la Prairie, MB   R1N 3P1

Phone – Toll Free – 1-866-396-2549

Fax – 1-204-239-6872

In the event of attendee no show, refunds will not be issued.

·    MWWA Membership application available at: https://mwawa.wildapricot.org/join-us

·    Inclement Weather Policy:  The MWWA conducts a number of workshops during the winter months when the possibility of inclement weather could arise.  Should the weather be questionable, contact us toll free at (866) 396-2549 or locally at (204) 239-6868 or on the Website at: www.mwwa.net to determine whether or not your workshop will be proceeding.